At Cheap Velox Rider Store, we stand behind our cycling gear as passionately as you ride in it. If you’re not completely satisfied with your purchase, our straightforward returns process ensures you can shop with confidence.

Our Returns Promise

We offer hassle-free returns within 15 days of receiving your order. Your satisfaction is as important to us as the aerodynamic design of our jerseys.

Note: For hygiene reasons, we cannot accept returns on base layers and cycling bibs unless they arrive faulty or damaged. All other products in our range (jerseys, polo shirts, sweatshirts, and tracksuits) are eligible for return.

How to Return an Item

Follow these simple steps to process your return:

  1. Contact Us: Email [email protected] with your order number and reason for return within 15 days of delivery
  2. Wait for Approval: Our Norwich-based team will respond within 24 hours with return instructions
  3. Package Securely: Repack items in original condition with all tags attached
  4. Ship Back: Send to our Norwich address using a tracked service (you’re responsible for return shipping costs)

Exchange Process

Need a different size or color? Follow the same steps as returns, specifying your preferred exchange item. We’ll process once we receive your original item.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (PayPal, Visa, MasterCard, or JCB)
  • Bank Processing: Additional 3-10 business days depending on your financial institution

Note: Original shipping fees are non-refundable except in cases of our error.

Return Shipping Information

Return address:

Cheap Velox Rider Store
Returns Department
10 Magdalen St
Norwich, GB NR2N 5TV

We recommend using a tracked shipping service. We’re not responsible for items lost in return transit.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number] Dear Cheap Velox Rider Team, I would like to request a return/exchange for my recent order (#[Order Number]). Items to return: – [Product Name] (Size: [Size], Color: [Color]) – [Product Name] (Size: [Size], Color: [Color]) Reason for return: [Please specify: wrong size, changed mind, defective item, etc.] For exchanges, I would prefer: – [New Product Name] (Size: [Size], Color: [Color]) Please confirm the return process and provide any necessary instructions. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Damaged or Faulty Items

If your gear arrives damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement.

International Returns

For customers outside the UK:

  • Mark the package as “Returned Goods” to avoid customs charges
  • Include all original documentation
  • Note that return shipping costs are the customer’s responsibility

Questions about our returns policy? Our customer service team is ready to assist at [email protected] – we typically respond within 24 hours.