Welcome to Cheap Velox Rider Store’s FAQ section. As fellow cyclists, we understand you might have questions about our performance cycling wear, shipping, and services. Below you’ll find answers to our most common queries to help you ride with confidence.
Product Questions
What types of cycling apparel do you offer?
We specialise in high-performance cycling gear including:
- Base layers for moisture management
- Premium cycling bibs for endurance riding
- Breathable jerseys with aerodynamic fits
- Casual polo shirts for post-ride comfort
- Sweatshirts and tracksuits for training and recovery
How do I choose the right size for cycling bibs?
Our cycling bibs follow standard European sizing. We recommend:
- Consulting our detailed size charts (available on each product page)
- Measuring your waist and inseam for optimal fit
- Considering compression preferences – race-fit sizes run snugger
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping (£12.95) via DHL/FedEx (10-15 business days with full tracking)
- Free Economy Shipping via EMS for orders over £50 (15-25 business days)
Do you ship to my country?
We ship worldwide to most countries, excluding some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location. For specific inquiries, please email [email protected].
How can I track my order?
For Standard Shipping orders, you’ll receive a tracking number via email once your package is dispatched. This allows you to monitor your delivery in real-time through DHL or FedEx’s tracking systems. Economy Shipping includes basic tracking that becomes available after international handover.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the delivery date for unworn, unwashed items with original tags attached. Simply:
- Email [email protected] with your order number
- We’ll provide return instructions and a reference number
- Ship items back to our Norwich address at your cost
- Receive refund to your original payment method within 5 business days
What if my item arrives damaged?
We take great care in packaging, but if damage occurs:
- Contact us immediately at [email protected] with photos
- Do not remove tags or wash the item
- We’ll arrange a free replacement or full refund
Payments & Security
What payment methods do you accept?
We accept all major payment cards:
- Visa
- MasterCard
- JCB
- PayPal
Why was my payment declined?
Common reasons include:
- Insufficient funds
- International transaction blocks (contact your bank)
- Billing/shipping address mismatch
- Card security checks (CVV code errors)
Account & Order Management
How do I change/cancel my order?
For fastest service:
- Orders placed before 2pm GMT can often be modified same-day – email us immediately
- Include your order number and requested changes
- Once dispatched, we can’t modify orders but you may return items
Do you offer team/volume discounts?
Absolutely! We encourage group orders:
- Automatic progressive discounts apply at checkout for multiple items
- Teams of 5+ riders qualify for additional 5% off – email for code
- Combined orders help reach the £50 free shipping threshold
Still Have Questions?
Our Norwich-based cycling experts are always happy to help. Email us at [email protected] and we’ll respond within 24 hours (usually much faster!).
Now that your questions are answered, why not browse our collections and gear up for your next ride?